Jana Pleyto
Sandra 1Levi's Stress-The Response
September 12th 2007 23:25
The letter is mightier than the letter bomb
Monday, 10 September 2007
Dear Michael,
Thank you for your letter regarding the faulty pair of jeans that you returned to us. I also wanted to thank you for the highly amusing way in which you communicated the problems you had with your Levi’s® Jeans. It was the best letter I have ever received.
I need to speak to you in regards to this and as there was no contact telephone number on the communication, I needed to resort to a letter.
Could I please ask that you call me at your earliest convenience on 03 ---- ----
I will be replacing the jeans for you, however I do need to speak to you in regards to this.
Hope to hear from you soon.
Kind Regards,
----------------------------- ---
Customer Service Manager
Levi Strauss Australia Pty Ltd
I called the Customer Service Manager and received the crushing news that the model of jeans I had helped to evaporate had been entirely depleted from her store.
Her advice was this: Go and try on a variety of models of jeans and return to me (her) by phone with your three most favoured.
The game was on. I first went to Just Jeans and found that they were just not right, then General Pants and found that they generally didn’t have any Levis. My last stop was in fact my first stop. The place I purchased the jeans that couldn’t bear the strain of the splits, my now late pair of jeans. My old 538s
I found a model, 511, that I enjoyed the company of and promptly phoned the Customer Service Manager back. They were in stock and are being posted to me as I type.
I will leave you now and return with news of their arrival. Fare thee well
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Comment by Michaelie
Flick Wit
Maybe I should employ some of your panache in my current dealings with Telstra, rather than allowing myself to be pushed almost to the point of abuse-screeching lunacy.
Nice post,
Michaelie